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We at shopkund.co.uk give our best in order to ensure timely delivery of the customer orders. As we cater to the market in UK, France and US, which gives us proximity to deliver products across Europe and US. We have a dedicated team who is responsible to ensure delivery of the goods within promised time. We consistently evaluate our policy in order to eliminate any bottlenecks in our shipping and delivery policy.
Transit Duration/Dispatch time
With the help of our supply chain management team, we try to make sure that we deliver all the orders taken by us. Our focus remains to dispatch the products within 7 working days of order confirmation but it may take 12-15 working days for the premium products to be dispatched from our warehouses. There may be some cases where delivery of the product may differ which are described below:
➤ In case of stitched products, delivery period extends by 3 to 5 working days. So, in total it takes us about 12-15 days for them to be dispatched from our stores.
➤ The delivery of the product may get delayed in case there is a delay in manufacturing of the goods from the supplier side (we will inform to customer in that case).
We deliver across Europe from our India office. Shipping charges varies from location to location. We generally charge £ 5 for shipping across Europe. But in case, the order is more than £ 75 there are no shipping charges applicable on those orders.
For a timely and accurate delivery of the products, we completely rely on the information provided to us by the customers. So, customers have to provide us accurate addresses while placing orders with us. Parcels are only sent to the delivery address provided by customers. We are not liable for any compensation in case goods are delivered at wrong address provided by the buyer.
At the time of delivery of the product, customers are mandated to provide proof of delivery. Customers are advised to provide signatures on receipt of the delivery.
Order Tracking and Dispatch
We provide unique tracking id or a reference number to our customers. Usually, tracking numbers are provided once product dispatch from our end and code provided to our customers via email. Our customer can track their orders with the help of tracking id online.
*For any delivery queries our customers can approach and contact our customer care cell or can send us email. We are not responsible for any delay in delivery of the goods due to any delay from carrier side or causes which may be unavoidable.